Refund Policy

Last updated: 8 October 2026

Full refund

• Credits were not delivered within 24 hours of payment.
• You were charged more than once for the same order.
• You ask within 14 days of purchase and none of the credits from that order have been used.

How to ask

Email support@topvia.example with your order ID and the email address used at checkout. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them. When a refund is made, the matching credits are removed from the account.

Consumer law

This policy does not limit your rights under the Australian Consumer Law.